ClubVIP / ClubElite Concierge
(ClubVIP or ClubElite Members Only)
If you're a PlayWithTay
ClubVIP or ClubElite Member
, visit the Concierge for your list of VIP-only contact
information, including private email addresses and toll-free telephone numbers.
Forget your Login or Password?
If you're a registered PlayWithTay member, having trouble using your login and password, you can use our handy,
on-line username and password retrieval feature. Simply click here
and complete the form, and your username and password will be emailed to you. If you experienced any problems using the
on-line feature, you can contact Login Support. Note: To help protect
us from sending a login/password to an unauthorized party, please include proof that you are who you say
you are. For example, include everything you can remember about your account registration, especially your first and last
name, the first 10 digits or so of your credit-card number, your email address, your postal address, and your best guess
as to what you remember your login and password to be.
Preferred Customer Agreement
Are you awaiting confirmation on your Preferred Customer Agreement, or have related questions?
General Help for Registered Members
If you're a registered PlayWithTay member (not a webcam model), contact us through this link for general questions.
Cancel a Subscription or Close Your Account
Do you want to cancel a subscription such as a FanClub or Elite upgrade or close your iFriends account? Visit the
Instant Cancellation Page to update your account. You can also send cancellation instructions to Customer Service using the Online Contact Form.
When filling out your cancellation request, please submit as much information as possible, including your
screenname, password, full name, email address, and first 12 digits of the credit-card number used to activate the account.
Have a suggestion for PlayWithTay? Contact us here to send us important feedback. (80% of all features on
PlayWithTay are the direct result of webcam model and customer suggestions)
SPAM/UCE or other abuse
Have a problem with someone on PlayWithTay sending you unwanted email
or messages, or experiencing other issues? Report it here. Be sure to include the full text of any unwanted
messages, complete with headers.
For registered PlayWithTay webcam models only. Got a question or issue relating to
our age-documentation process? Contact our Age-Documentation Team! (remember to include your webcam model screename)
For registered PlayWithTay webcam models only. Our Technical Support department is very
busy keeping the trains running on time, but when we stop to catch our breath, we love to help webcam models deal
with their own technical headaches. Contact us here! (Note -- if you have a specific problem, be sure to provide
a detailed explanation of the problem, and tell us all about your PC environment, your ISP, etc, ... and don't
forget your webcam model screenname!).
General Help for Webcam Models
For registered PlayWithTay webcam models only. Have a general help question that you need answered? Contact our support staff for help with your problem, please be sure to include your screenname.
Have a suggestion for PlayWithTay? Email here to send us important feedback. (80% of all
features on PlayWithTay are the direct result of webcam model and customer suggestions)