If you're having issues logging into the site, or trouble with your video and audio during live sessions, the first
(and easiest) way to troubleshoot these issues is to delete your browser AND Flash cookies and temporary Internet files.
Keep in mind that browser and Flash cookies are two different things and you should do them both.
Here's how to do this in the most popular web browsers:
- Microsoft Internet Explorer:
While in your browser go to Tools → Internet Options and choose the option to delete your temporary Internet files and cookies. After this
has been completed, close your browser and reopen it.
- Mozilla Firefox:
Go to Tools → Clear Recent History. Set the Time Range to Clear to "Everything" and under Details make sure Cache and
Cookies are selected, then click on the Clear Now button.
- Google Chrome:
Click on the Customization button (the wrench icon located on the right side of the toolbar) and go to Clear Browsing Data.
Make sure to select Delete cookies and Empty the cache. Set Clear Data from this period: to "Everything" and click on the
Clear Browsing Data button.
Here's how to delete Flash cookies:
Go to: www.macromedia.com
and select "Delete All Sites" and follow the prompts.
If you're still having problems accessing the site, or continue to have technical issues with your live sessions, please
contact Technical Support at 1-561-963-5842, Option 1 or via the Live Support link throughout the site.